Freelance Visitor & Events Support Staff: Job Description and Person Specification
Principal duties and responsibilities
General duties:
- Be a keyholder
- Carry out all building checks and the opening/locking up procedure at the beginning/end of the day
- Complete reports to highlight any incidents that may have occurred during shifts
- Ensure that studios and meeting rooms are ready for each use
- Brief space users on evacuation procedures and housekeeping information
- Prepare and issue access control fobs to hirers
Fire warden duties:
- Be Fire Warden trained (training will be provided)
- Be Fire Evacuation Chair trained (training will be provided)
- Fully understand and follow the fire evacuation procedures
- If the fire alarm sounds when you are loan working, carry out a full evacuation of the building following correct procedures, including calling and liaising with the Fire Service
- Keep all emergency exits clear
- Report any fire issues or potential fire hazards to the Building & Sustainability Manager
Health and safety and security:
- Be a qualified First Aider (training will be provided)
- Provide First Aid to building users if required
- Record any incidents in the accident book
- Be vigilant for possible hazards and rectify as required
- If alarms are activated in the accessible toilets, investigate, assist as required and reset the alarms
- When loan working, take control in situations requiring emergency services
Welcome Desk
- Be a welcoming, courteous and professional primary point of contact for South East Dance.
- Meet and greet visitors and alert staff to the arrival of their visitors as appropriate
- Be aware of and comply with all South East Dance policies, including Equality, Diversity & Inclusion, Safeguarding and health & safety
- Collect visitor data as necessary
- Assist visitors and callers with the purchase of tickets and/or enquiries about space hire (training on Monad, our ticketing system will be provided)
- Answer the phone and deal with general enquiries, passing on calls and taking messages
- Receive deliveries
Experience
- We do not expect candidates to have experience in all the areas listed below but preference will be given to those who can demonstrate:
- Experience of working in a busy environment
- Experience of providing excellent customer service
- Computer literacy and familiarity with Word and Excel
- Knowledge of health and safety procedures.
Person specification
Essential:
- Ability to work effectively under pressure and always remain calm
- Ability to work independently and as part of a team
- An honest and reliable character
- Demonstrable commitment to equality, diversity, inclusion and access
- A friendly approach and strong communication skills
- Willingness to undertake necessary training and a Discloser & Barring Service (DBS) check
Desirable:
- Receptionist or similar experience
- Experience of evacuation procedures in a public building
- Knowledge of health and safety legislation
More Information
Freelance Visitor & Events Support Staff
We are looking for Freelance Visitor & Events Support Staff to work with our small, friendly staff team on an occasional basis.
Freelance Visitor & Events Support Staff: How To Apply
We are looking for people with the skills and experience to help us to widen our perspective, think differently and serve our communities better.
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About South East Dance
We are an arts charity that works with dance professionals and people across the region to make the South East a thriving home for dance.